As Hero Hunters is a community-focused game with competitive aspects, it can be harder for our players to enjoy the free content we produce every month when things aren’t always working the way they should.
I would like to take the time to apologize for a few issues that have come up over the past little while, and detail what happened a bit more clearly.
Many of you experienced an issue after upgrading to version 1.16 (and 2.0, which was developed simultaneously) where chat messages may fail to send. This affects only certain players, but the inability to communicate has definitely impacted the community, and made it harder to coordinate actions in Alliance Wars and Bounties.
We got a lot of calls for a patch, and we took the time to investigate whether that was a possibility. This issue in particular was a lot more complex than initially thought. Unfortunately, what we learned was that the chat issues causing messages to fail to send could only be solved by a full game update. That means that due to the timing of this discovery, the chat issues you’re experiencing will be solved with the version 2.1 update coming in early May.
This isn’t an ideal solution, but it’s the only option we have at present.
Server Performance and Bounties
From time to time, sudden influxes of players may cause our servers to have difficulty keeping up with player activity. We have measures in place to predict and prevent this, but no system is perfect, and it takes time to fire up backup servers, even when measures are taken.
This last weekend was particularly tough for a lot of you, especially when the game kept telling you to update to face a Bounty. That issue was resolved, but it still caused a lot of distress.
Some of you may have noticed that Kurtz shows up as a reward on Hard Mission 14-10! This was not intended, and Kurtz will be removed from the rewards for 14-10, as he was only intended to be earned from Crates and offers, and through Alliance Wars rewards.
Simply put, it sucks. It’s understandable to be upset, seeing you have a chance to grind out a top-tier Hero, only to have that removed. Unfortunately, it has to be done for the game’s overall health, but that doesn’t make it sting any less.
It’s coming! We’ll be sending a package out as soon as we’re able as an apology to our players for a less-than-stellar experience. Keep an eye out for it in your inbox!
On behalf of the development team, thanks for being a part of the Hero Hunters community. We’re sorry for any inconveniences the above issues have caused, and are committed to ensuring that the play experience meets your expectations.
Thanks for your time!