The Shipyard map has a glitch.The screen turned pitch black

I had two remaining heroes in PVP , Caine and Galante.I (Caine) couldnot use my skill to shield my ally and that perplexed me.After Caine was dead ,the screen went pitch black (like in the uploaded picture).Since I couldnot help it I had switched on the autoplay.
The game ended with my Galante stuck but still alive.

i’d send the screenshot to support. might be a map glitch or could have been a thing on your end. either way, they’ll look into the issue at hand

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Not just the map. Multiple maps.

Report to support.

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Yes, you are right.

How do I send this to support?

In game click your name>support>contact us

You’ll have the option to upload the screenshot using the paperclip icon

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Oftentimes a level will do that, it happens in pvp/coop matches. Clearing your cache and resetting your game app can fix that.

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Vintermyst , resetting the game app.That will erase some of my achievnts,right?

Think he meant restart the game. Or relaunch after closing

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Yeah the app itself is what you’re closing and opening again. Just make sure it’s not running in the background.

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