Yes I do. But I also remember how people commented about their dislike in the forums and discord and how they changed it for the most recent bounty. Not only that, they gave us an idea of what they were changing before they did and have tried to be more transparent about changes (example - replacing Matador with Steele in pvp store)
unless im missing something, I assume this is what we are referring to? It states 15%, but maybe that doesnt show on your device or language properly. If so, then that IS a good reason to reach out to customer service/support for correction.
Before they changed how drop rates worked, people werent happy with drop rates and the heavy need for items (takes too long to platinum heroes). They heard the frustration. The new model called for less items needed, but doubled down on the lower drop rates. Its about the same there, but the benefit is the stores. The black market, gauntlet, alliance, and heronium equipment now holds more meaning. Before buying 5 gold throwing stars was just a small dent in 1 upgrade (5/20). Now it handles almost all the throwing stars you need for that upgrade (5/6). The devs are ALWAYS seeking a win-win here. Make the player experience better while still keeping their profit margins. And while you cant totally combine the 2, they do have to be symbiotic. I’m sure the devs recognize that and are trying to make it work.
Questions for you on the flip: Remember when you never bought items in the black market or even considered buying items that cost gold? Remember when you never even used the ‘summon’ button in bounties? I do. IMO the devs are doing better at taking these seemingly useless items and providing worth to us as well as keeping in game currency flowing. Win-win.
But the most important thing to remember - there is a difference between the glitches you encounter and the experience you have when playing. Glitches are where support comes in. Bad player experiences are where you report feedback here, discord, and social media. I have not used the feedback button ingame so if its there and the experience with it is lackluster, then you have a point. I always find the forums to be a better way to interact with others and make my voice known to devs.