September 2020 Update Notes

[Skathi]

Please contact Support! We can’t do account support here on the forums, as per our Rules and Guidelines:

@Skathi

Account Support

There are some topics that should be directed to our Player Support team through the Hero Hunters app.

Types of issues that should go to Player Support directly:

• Purchase problems
• Account issues
• Tech support requests
• Bug reports
• Tapjoy queries

If your post is related to these above issues, it will be closed, and you’ll be directed to our Player Support team. These kinds of issues must go through our support team, as they need to access your account and collect information from you in order to assist you, so we’re unable to provide that kind of assistance in our public forum or through private message for security reasons.

To contact Player Support:

• Tap on your character Profile image within Hero Hunters
• Tap on Support
• Look through the FAQ list to see if there is any more information or instructions regarding your issue
• If the issue isn’t resolved by an FAQ, tap Contact Us*

*If Contact Us doesn’t appear, click on any FAQ, and say No when asked if this FAQ was helpful or not.

If, for whatever reason, you’re unable to access the Support functions in-game, you can contact support through email at support@hotheadgames.com . Make sure to include your account name and a description of your issue. Note that you may need to provide proof of account ownership in order to receive assistance through email, so make sure to comply with any and all questions that Player Support asks.