Pretty upset about these store glitches

#1

I already contacted support and they did nothing to fix my issues. In the heroinum store I purchased 15 plat throwing stars and and 20 mk3 gear and it showed me I had purchased them. I go to my hero and the pat stars aren’t there. When I go back to the store it shows I bought plat hands and mk1 parts which is bs. I had 50+ hands I don’t even use. So basically support said I’m out of luck and I’m out 3,500 heronium seems like now on I’ll have to record every single purchase I make. Because my word means nothing. It’s not the first time it’s happened either countless times in the black market as well