I have some trouble.

FIRST OF ALL, I enjoy the game “hunters hero” well…

I purchase “10 hero-case” by 2,700 gold.

however i didnt get 5-stars hero.

I read it “guaratees” a 5-stars hero.

I want to know why I was excluded.

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Thanks for the message! Due to privacy reasons, we can’t look into your issue from here.
Our Support Team would be glad to help you out. Contact them through our in-game help menu!

https://herohunters.hotheadgames.com/faq#Support2