The 3 biggest reasons topics get closed (in no particular order, based on what I’ve seen):
- It’s about an issue that should be directed to Player Support to better help them;
- People were starting to attack each other or otherwise get off track;
- An old post was brought back (necro’ing).
I imagine Reason 1 fools a lot of people into thinking Hothead doesn’t care or doesn’t want to help them.