First id like to say i know why gilded exclusive heros are important, with that being said the total randomness is killing some of our top paying players. I see players with vip15 and still missing gilded heros. Some i have confirmed that they grab every gilded token they can get their hands on. With all that $ and effort they are still missing 1 or even 2 gilded heros. Then i see players with vip 0 and have all gilded heros. Without spending a penny. Does that seem fair? Even with the gamble i dont think so. We are playing a game. Not gambling in a casino. Lol
Now im not saying to change the gilded crate. I do like it and the exclusiveness of the heros make them worth investing time and $ into. Still i think something needs to be done. So this is what i propose.
Option 1: start releasing a featured crate with the old gilded heros like you did with serial. You can hold back the latest hero to still make the gilded crate exclusive. All while giving your top paying player the choice to spend $ on that gilded hero crate. Like most did with serial and kurtz.
Option 2: make gilded coins more accessible and affordable. If we are going to gamble give us enough chances to have a fighting chance. Its that simple. So far gilded tokens have been limited to achieve and buy. Even when you get the option to buy its never a gilded exclusive pack.
I would like to end this with Saying this is purely my observation. I started this topic in hopes to possibly better this situation and make things easier for others to gain old gilded hero exclusives.
Thank you for your Time and i look forward to hearing some feedback.